jumanjiTerms of Use

When you join jumanji, you agree to our terms of service. We set out what we offer, how you use our platform, and what happens if disputes arise. Our terms cover account opening, deposits and withdrawals, bonus conditions, and dispute resolution. We enforce these terms consistently across all users and regions.

Our platform operates live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), a sportsbook (Liga 1, Piala AFF, football), slot games, and esports markets. We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer to mobile banking, local payment, online payment, or e-wallet. Withdrawals follow verification protocols to protect both you and us.

This page outlines the core principles and rules that govern your relationship with jumanji. By creating an account, you acknowledge that you have read and understood these terms.

Account Opening and Verification

To open an account on jumanji, you provide an email address, create a password, and verify your phone number via SMS. Once verified, you gain access to our platform's free-play features and can explore live-dealer tables, sportsbook markets, and slot games. If you wish to deposit funds, we require identity verification (KTP or passport) and a residential address.

Our Know Your Customer process is mandatory for all funded accounts. We collect this information to comply with financial regulations and prevent fraud. Your data is stored securely and handled according to our Privacy PolicyWe do not share your information with third parties without your consent, except where required by law.

You are responsible for keeping your account credentials confidential. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from compromised credentials if you fail to report suspicious activity promptly.

Deposits and Withdrawals

We at jumanji accept deposits through multiple channels: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, or e-wallet. Deposits via e-wallet or mobile banking typically clear within minutes. Bank transfers may take one to two business days to settle. Your balance updates once the transfer clears, and you can begin playing immediately.

Withdrawals on jumanji require verification of your identity and account ownership. Once you submit a withdrawal request, our compliance team reviews it. We confirm your registered phone number, email, and identity documents. This process protects both parties from fraud and money-laundering risks. Verified withdrawals move to the payment queue and typically settle within one to two business hours for e-wallets or up to one business day for bank transfers.

Deposits and withdrawals are subject to processing windows. Requests submitted after 17:00 may not process until the next business day. During peak periods (around Idul Fitri, Idul Adha, Imlek, or Nyepi), processing times may extend due to increased volume.

Bonus and Promotional Terms

jumanji offers promotional credits and bonuses from time to time. Any bonus we provide is subject to conditions set out in the specific promotion. These conditions typically include playthrough requirements, game restrictions, and expiration dates. We apply these terms consistently and transparently.

Bonus balances are distinct from real-money balances. You must use bonus funds for eligible games before you can withdraw real funds. We retain the right to cancel unused bonuses after a specified period. If you dispute a bonus condition, we provide evidence of the terms you accepted when claiming the offer.

Bonus playthrough

The number of times you must wager a bonus before withdrawing. We state this clearly in each promotion.

Eligible games

Not all games count toward playthrough equally. Sportsbook and live-dealer games may have different weightings.

Expiration

Bonuses expire after a set period if unused. We notify you of the expiration date when the bonus is credited.

Game Rules and Fair Play

Our platform offers live-dealer tables operated by professional studios, sportsbook markets, and RNG-based slot games. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from regulated studios. Outcomes are determined by real gameplay—dealers and physical equipment. Slot games use certified random-number generators to ensure fairness.

We maintain records of all game outcomes, bets, and payouts. If you dispute a result, we provide evidence from our game logs. Our system records the dealer's actions, your bets, and the settlement in real time. This record is final and binding unless we identify a technical error.

Disputes and Complaints

If you have a dispute with jumanji, contact our support team. We respond to complaints in English and aim to resolve issues within a reasonable timeframe. Provide details of the dispute, including the date, game or transaction involved, and your account identifier. We investigate and provide a written response.

If we cannot resolve the dispute to your satisfaction, we offer escalation to an independent dispute resolution process. This process is free and fair. Both parties submit evidence, and a neutral third party reviews the case. Their decision is binding on both jumanji and you. We honor dispute resolution outcomes.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of jumanji comply with their own jurisdiction's regulations. We provide services on the basis that you have confirmed legal eligibility in your region.

These terms are governed by applicable law in the jurisdictions where we operate. By using jumanji, you consent to the exclusive jurisdiction of those laws for any disputes. You waive any claim to alternative jurisdictions or choice of law.

Your Conduct on jumanji

When you use jumanji, you agree not to engage in unlawful activity, fraud, or abuse. Prohibited conduct includes:

• Using automated tools or bots to access our platform without permission.
• Attempting to manipulate game outcomes or exploit technical vulnerabilities.
• Engaging in money-laundering, terrorist financing, or sanctions evasion.
• Harassing other users or our staff through chat or communications.
• Opening multiple accounts to circumvent limits or terms.
• Using stolen payment methods or identity documents.

If we detect prohibited conduct, we may suspend or close your account, forfeit your balance, and report the matter to relevant authorities. We investigate suspected violations and reserve the right to cooperate with law enforcement.

Related information

Policy Summary and Contact

jumanji operates a full-service gaming and sportsbook platform. We enforce strict verification, fair game play, and transparent dispute resolution. Our payment options (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) cover Indonesia's major payment networks. Live-dealer tables, sportsbook markets, and slot games are available 24/7.

These terms are enforceable and final. We update them from time to time and notify users of material changes. Continued use of jumanji after an update constitutes acceptance of the new terms. If you do not agree to our terms, you must not use our platform.

For questions about these terms or to report a concern, contact our support team via the app or email. We respond in English. Our team is available to clarify policy, assist with account issues, and escalate disputes to our resolution process. By using jumanji, you confirm you have read these terms and agree to be bound by them.