jumanjiLegal Notice

Legal and Jurisdiction Information

Service availability

We at jumanji offer our services exclusively in jurisdictions where applicable law permits online gaming and wagering. We do not determine which jurisdictions are legal or illegal for online gaming; that determination is the responsibility of local authorities and individual users. We maintain compliance protocols and geographic controls to prevent access from regions where our service is prohibited, but we do not represent these controls as infallible. Our payment partners—including QRIS, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA, Mandiri, BRI, and BNI—may also impose geographic restrictions based on their own regulatory frameworks. If you are unable to complete a deposit or access certain features due to geographic restrictions, this may indicate that online gaming is not permitted in your region. Users are responsible for understanding and complying with their local gaming laws. We do not advertise or actively solicit users from jurisdictions where online gaming is prohibited. If you access jumanji from a prohibited jurisdiction, you do so at your own legal risk, and we reserve the right to suspend or terminate your account. By using our platform, you certify that you are accessing it from a jurisdiction where such access is legal.

Account eligibility

Eligibility to open and maintain an account on jumanji is determined exclusively by the laws of your jurisdiction of residence or access. We do not impose a single global age requirement or eligibility standard; instead, you must comply with the standards set by your local law. In some jurisdictions, users may be required to be adults; in others, different eligibility criteria may apply. You are solely responsible for verifying that you meet all eligibility requirements under your local law before creating an account. During the account-opening process, you declare that you meet all applicable eligibility criteria. We verify this declaration through our Know Your Customer process, which requires identity documents such as a KTP or passport, residential address confirmation, and additional information as needed. If we discover at any time that you do not meet the eligibility requirements of your jurisdiction, we reserve the right to suspend or terminate your account immediately. Any balance associated with ineligible accounts may be forfeited. Fraudulent claims of eligibility—such as providing false documents or misrepresenting your age or location—may result in permanent account closure and referral to relevant authorities. Eligibility is not a one-time verification; we conduct ongoing monitoring and may request updated documentation at any time to confirm your continued eligibility.

Local-law responsibility

You are solely and entirely responsible for determining whether your access to and use of jumanji comply with the laws of your jurisdiction. We do not provide legal advice, and you should not interpret this Legal Notice, our Terms of Use, or any other content on our site as legal guidance specific to your situation. If you have questions about the legality of online gaming in your region, you must consult a qualified legal professional licensed to practice law in your jurisdiction before creating an account or depositing funds. Laws governing online gaming, wagering, and internet-based gaming services vary significantly by region and change frequently. It is your responsibility to stay informed about current regulations in your area. If the legal status of jumanji or online gaming changes in your jurisdiction after you open an account, you must cease using our platform immediately and inform our support team. We will not be liable for any legal consequences, fines, penalties, or other adverse outcomes you experience as a result of accessing or using jumanji in violation of local law. By creating an account, you certify that you have independently verified legal eligibility and you assume all legal and financial risk associated with your continued use of our service. We reserve the right to suspend or terminate any account if we reasonably believe it is being used in violation of local law or our terms.

Data and privacy scope

We collect personal data from you during account creation, identity verification, and payment processing. This includes your name, email address, phone number, residential address, and identity documents (such as KTP or passport). We collect this data exclusively for legitimate purposes: account verification, fraud prevention, payment settlement, compliance with applicable law, and dispute resolution. We do not use your personal data for marketing purposes without your explicit written consent. Your personal data is protected through industry-standard encryption both in transit and at rest. We do not sell, lease, or share your personal data with third parties, except as required by law or where necessary for payment processing. Payment processors and banks receive only the minimum information required to complete financial transactions. Our complete data collection, use, storage, and protection practices are detailed in our Privacy PolicyBy creating an account on jumanji, you explicitly consent to our collection and processing of your personal data as described in that policy. You have the right to request access to your personal data or to request deletion of certain data, subject to applicable law and our operational and compliance requirements. Any requests for data access, correction, or deletion should be directed to our support team in English. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations and dispute resolution procedures.

Contact for legal inquiries

If you have legal questions about jumanji, our compliance practices, or concerns regarding the legality of our service in your jurisdiction, you may contact our legal and compliance team through the channels provided in our app's support section or by email as directed in our About Us page. All inquiries should be submitted in English. We aim to respond to legal and compliance inquiries within five business days, though response times may vary depending on the complexity of the inquiry and local holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi. Our legal team can provide clarification on our Terms of Use, our data practices, our dispute resolution procedures, and how our service operates across different jurisdictions. However, we cannot provide personalized legal advice regarding your specific situation; for that, you should consult a qualified attorney licensed in your jurisdiction. If you believe jumanji is operating illegally in your region or if you wish to report a compliance violation, you may escalate your concern to our compliance officer or report it to your local gaming regulatory authority. All communications with our legal and compliance team regarding legal matters, compliance concerns, or potential violations are treated as confidential to the extent permitted by applicable law. We maintain formal procedures for responding to regulatory inquiries and cooperate with legitimate requests from gaming authorities and law enforcement.