jumanji Platform Privacy Notice

This page describes what we collect when you use jumanji and how we keep that data protected. We collect personal information during account opening, verification, and payment processing. Your data is encrypted, stored securely, and shared only with trusted processors necessary for jumanji to operate.

We do not sell your personal data to third parties. We do not use your information for marketing without your consent. Our data practices comply with applicable privacy law in supported jurisdictions. This notice applies to all users of our sportsbook, live-dealer tables, slot games, and esports markets across our mobile app and web platform.

Read this page carefully to understand our commitments and your rights regarding your personal data on jumanji.

What We Collect on jumanji

We collect personal data in three main categories: account information, verification documents, and transaction records. During account opening, we ask for your email address, phone number, and a password. We use email and phone to verify your identity and communicate account changes or security alerts.

Once you deposit funds or access our full service, we collect identity documents (KTP or passport) and your residential address. This is part of our Know Your Customer process, required for compliance with applicable law. We store these documents securely and use them only for verification purposes. We do not share them with third parties except where legally required or for payment processing.

Account data: Email, phone number, password hash, username, account creation date. Used for login and account management.
Verification data: Identity documents (KTP/passport), residential address, full name. Used for Know Your Customer compliance.
Transaction data: Deposits, withdrawals, payment methods, bet history. Maintained for account reconciliation and fraud prevention.
Device data: IP address, device type, app version, login timestamps. Used for security and troubleshooting.

Payment Processor Sharing

We at jumanji partner with payment processors to handle deposits and withdrawals. When you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers to mobile banking, local payment, online payment, or e-wallet, we share only the minimum data necessary: your name, phone number, and transaction amount. We do not share your full identity document with these processors unless required by law.

Payment processors may store your transaction data for their own compliance purposes. We recommend reviewing the privacy policies of your payment provider to understand their practices. We are not responsible for how payment processors handle your data once the transaction is complete.

How We Use Your Data on jumanji

We use your personal data to operate jumanji: processing accounts, settling transactions, preventing fraud, and communicating with you. Your bet history is maintained in your account so you can review your plays anytime. Your payment method is stored securely so deposits and withdrawals proceed smoothly during Liga 1, Piala AFF, and other tournament seasons.

We may contact you via email or SMS to notify you of account changes, security alerts, or withdrawal processing updates. We do not send promotional messages without your consent. If you withdraw consent for marketing communications, we will honor that request immediately—though we will continue sending transactional messages (e.g., withdrawal confirmations).

Note: We do not use your data to build profiles or predict your betting behaviour for sale to third parties. Your data exists solely to serve your account and comply with applicable law.

Data Retention and Deletion

We retain your account data as long as your jumanji account is active. After you close your account, we retain transaction records and identity documents for a minimum period required by applicable law (typically three to seven years, depending on jurisdiction). We delete or anonymize data once this retention period expires, unless we are required to retain it for legal or compliance reasons.

If you request deletion of your personal data before your account closes, we will flag your data as deleted in our systems but retain minimal transaction records for dispute resolution and regulatory compliance. Complete erasure may not be possible if we have legal obligations to keep records.

How We Protect Your Data

We encrypt all data in transit using TLS (Transport Layer Security). Passwords are hashed using industry-standard algorithms; we do not store plaintext passwords. Personal data at rest is encrypted. Our servers are hosted in secure data centres with restricted access and continuous monitoring. We limit employee access to personal data to those who need it for their role.

We cannot guarantee absolute security; no system is immune to breach. If we discover unauthorized access to your personal data, we will notify you promptly through the email or phone number on file. We recommend using a unique, strong password for your jumanji account and enabling two-factor authentication if available.

Your Rights Regarding Your Data on jumanji

You have the right to request access to your personal data held by jumanji. You can request a copy of your account data, transaction history, and identity verification records by contacting our support team in English. We will respond within thirty days (or as required by applicable law in your jurisdiction).

You have the right to request correction of inaccurate data. If your address or contact information is outdated, you can update it directly in your account settings. If you find errors in transaction records, contact us and we will investigate.

You have the right to request deletion of your personal data, subject to legal and operational constraints. We may retain minimal data for dispute resolution, fraud prevention, or regulatory compliance even after deletion. You cannot delete your account data if you have an open withdrawal request or pending transaction.

Cookies and Tracking on jumanji

Our jumanji platform uses cookies and similar tracking technologies to improve your experience. Cookies store your login session, remember your preferences, and help us identify suspicious activity. Essential cookies are required for the platform to function; non-essential cookies improve performance and analytics.

You can control cookies through your browser settings. Disabling cookies may prevent jumanji from functioning properly. We do not use cookies to track your activity across other websites. Third-party analytics tools (if enabled) may set cookies to measure aggregate platform usage; this data is anonymized and not linked to your personal identity.

Third-Party Services on jumanji

We partner with live-dealer studios (Asia Gaming, MSC) that stream blackjack, roulette, baccarat, and Dragon Tiger tables. These studios may collect minimal data (your username, bet amounts) for their own operations. They maintain their own privacy policies; we recommend reviewing them if you engage with live-dealer services frequently.

We do not control how third-party service providers use your data once you interact with them. We are not responsible for their privacy practices. Our responsibility is to ensure they sign data processing agreements that protect your information to standards equivalent to jumanji's own practices.

Data Location and International Transfer

Our servers may be located outside your jurisdiction. By using jumanji, you consent to your personal data being transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your own. We take steps to ensure adequate protections are in place through encryption and contractual safeguards.

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have concerns about data transfer, contact us before opening an account. We can provide details on where your data will be stored and how it will be protected during transfer.

Contact Us About Privacy

If you have questions about our privacy practices or wish to exercise your rights regarding your personal data, contact our support team through the help section of the jumanji app or via the contact channels listed in our Legal NoticeAll inquiries should be submitted in English. We aim to respond to privacy inquiries within thirty days.

For data access requests, deletion requests, or correction requests, include your full name and registered email address. Provide a clear description of your request. We may ask for additional information to verify your identity before processing your request. This verification step protects your data from unauthorized disclosure.

This privacy notice was last updated and applies to all users of jumanji across all supported jurisdictions. We may update this notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email. Your continued use of jumanji after updates indicates your acceptance of the revised privacy notice.